Product Expectations Agreement

Welcome to the Medications & Nutrition Product Expectations Agreement. This page explains how we work together and what members and providers can expect for the best experience.

Our Shared Goal

Including drug-nutrition interactions into both everyday clinical practice and healthcare management decisions, supports improved health outcomes.

How We Communicate

Email is our primary method of contact. Response time 24-48 hours Monday-Friday.
Need to discuss a detailed issue? Book a 30-minute call.
For urgent matters: Phone us. If not the phone is not answered, leave a message and calls are returned as soon as possible.

What Members and Providers do

Medications & Nutrition (NCA) provides: Reliable, accurate information about how drugs and nutrition interact for members.
Members can:-

Use this information in their clinical notes.
Reference M&N in professional presentations.
Must not change or misuse M&N’s information.

Scope and Boundaries

Each shared case study is published with general advice only, tailored to the situation.
De-identified case studies may be published in the MedNut Mail newsletter.

What Success Looks Like

All relevant drug-and-nutrition interactions are identified and managed appropriately as part of the standard practice of each clinical assessment.

Amended 11th September 2025.