Product Expectations Agreement

Welcome to the Medications & Nutrition Product Expectations Agreement. This page explains how we work together and outlines what members and providers can expect for the best experience.

Our Shared Goal

Integrating drug-nutrition interactions into both everyday clinical practice and healthcare management decisions, to support and improve the health outcomes of those in our care.

How We Communicate

To ensure efficient and clear communication, we utilize the following channels:

  • Email (Primary Contact): This is our primary method of contact. We aim to respond to all email enquiries within 24-48 hours, Monday-Friday.  
  • Resource Suitability: If you need to discuss how our resource can best serve your specific clinical requirements, or want to evaluate its usefulness for your team, please book a dedicated 30-minute consultation call. Note: These calls are designed for sales, onboarding, and platform alignment, rather than specific patient or clinical enquiries.
  • Urgent matters: For urgent issues, please phone us directly. If the phone is not answered immediately, please leave a detailed voicemail message and your call will be returned as soon as possible.

What Members and Providers do

A successful partnership relies on clear roles and responsibilities:

  • Medications & Nutrition (NCA) provides: Reliable, accurate and evidence-based information regarding how drugs and nutrition interact for members.
  • Members can:-
  • Utilize this information directly within their clinical notes.
  • Reference M&N as a source in professional presentations.
  • Members must not: Alter, change, misrepresent or misuse M&N’s provided information. 

Scope and Boundaries

To protect privacy and manage expectations, our content is governed by the following boundaries:

  • General Advice Only: Each shared case study is published with general advice only, tailored to that specific scenario, and should not replace individual clinical judgement.
  • Anonymized Content: De-identified case studies may be published in the MedNut Mail newsletter to serve as educational material for our membership and general readership.

What Success Looks Like

Success means that all relevant drug-and-nutrition interactions are proactively identified, addressed, and managed appropriately as a standard part of every clinical assessment practice.

Amended 17th June 2026.

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